Independent expertise. Hands-on support.
Business Operations & Technology Consultant
I help businesses, MSPs and consultancies improve operations, understand commercial performance and deliver projects — using technology where it helps solve the business problem.
Available for selected short-term contracts, remote project work, consultancy and subcontract assignments.
West Sussex, UK · UK & international work
Remote contracts & subcontract support
Defined assignments & practical implementation
Operational, commercial & technical consultancy
Why clients call me
Your business may have outgrown its processes, your systems may no longer support the team, or a project may need someone to take ownership. I start with how the business works and what needs to improve.
When manual administration and workarounds slow the team down, I help identify bottlenecks, redesign processes and improve the flow of information. Automation follows where it adds value.
Operations & improvementWhen reporting raises more questions than it answers, I bring information together for management reporting and commercial analysis — helping you understand performance and investigate opportunities for improvement.
Data & commercial insightWhen systems are not meeting business needs or a project has stalled, I help define the requirement and implement the change, from Microsoft 365 and infrastructure to systems integration.
Systems & deliveryA little of the work behind the words
Operations / Process improvement
A customer portal was the initial request. Looking at the underlying operation revealed a high-volume manual communication process creating significant administration.
The work focused on redesigning the process and information flow, with technology following the operational requirement.
Data / Commercial analysis
I brought sales, customer, product and transactional information together from multiple systems.
That created a clearer basis for investigating retention, channel performance and changing revenue patterns.
Worked with a business dependent on ageing Windows Server/SBS infrastructure and specialist applications. The approach focused on understanding dependencies and creating a route towards Microsoft 365, modern storage and reduced reliance on legacy servers.
Ongoing work to modernise the environment around a long-established bespoke application includes its runtime, dependencies and hosting, alongside moving older email and authentication methods towards Microsoft Graph integration.
Designed and implemented a support workflow replacing an ageing platform, bringing website intake, Microsoft 365 email and ticket management together as a foundation for clearer reporting and further automation.
A bit about me
Travis Hayler
My experience combines almost 30 years across IT, telecoms, business systems and operational management. I’ve helped many businesses solve practical problems, alongside hands-on involvement in building and running growing businesses myself.
For around five years, I helped build and operate a domiciliary care provider from start-up to approximately 50 staff and £1m annual turnover. My responsibilities extended beyond technology into payroll, invoicing, reporting, business processes, financial administration, operational improvement and day-to-day management support.
That experience taught me that most business problems are not purely technical. They sit between people, processes, systems and information, which is where I now spend most of my time helping clients.
Let’s talk
A short contract, a defined project, subcontract support or a problem you need help working through. Tell me what’s going on.
Available for selected remote contracts, consultancy and subcontract assignments, including project rescue and fractional or advisory support.
Based in West Sussex, UK. Available for remote UK & international work. On-site or hybrid work by arrangement.
A brief outline of the work, likely timing and the help you need is a good place to start.